Payment Troubleshooting Archives

July 8, 2025

I cannot stop the charging session from the payment terminal!

Please try again by navigating back to the home screen and re-selecting your connector to load your session information. On the session overview screen select ‘stop session’. If you still encounter problems with stopping the session, please contact our support team at +31884049800

My pre-authorization request is declined.

When using our payment terminal solution, we will not start a charging session, if we cannot make a reservation on your bank card. Check if there are sufficient funds available on your account or get in touch with your payment card issuing bank. You can also try to use a different bank card.

Why can’t I start a charging session on an available connector at the payment terminal?

Please connect the charging cable to your truck first and then select the connector icon with the status ‘connected’ to initiate the payment process.

I cannot stop the charging session from the payment terminal!

I cannot stop the charging session from the payment terminal!

My pre-authorization request is declined.

Why can’t I start a charging session on an available connector at the payment terminal?

Do you want more information about our charge possibilities?

Do you want more information about
our charge possibilities?