Maintenance & Support Archives

July 8, 2025

I cannot unplug the charging cable

Please confirm through the app or on the charger that the session stopped. If this is the case, try to unlock the connector through the charging screen of your truck. If you still encounter issues, contact our support team at +31884049800

The app states that charging has started, but nothing is happening!

Likely, the charging session has been authorized but has not started yet. To start the session, please follow these steps: Check whether the connector has been pressed sufficiently into the charging inlet of the truck. (to prevent communication issues between truck and charging station occur). End the session and try again. In case charging still […]

The charging session does not start

If you are trying to start a session and encountering problems, there might be a problem with the network connection. Please check if your phone is connected to the internet and can receive data. In case of connectivity issues. If you are using a bank card to authorize your charging session please check if you […]

Is there a service-level agreement (SLA) for uptime?

Yes, we guarantee high charger availability and offer SLA agreements for critical logistics locations.

How often are the chargers maintained?

We conduct regular preventive maintenance to minimize downtime and ensure safety. Service intervals depend on usage intensity and location.

Do you provide 24/7 support?

Yes, our support is available 24/7 via phone and email. On-site maintenance is performed by certified technicians.

What happens if a charger is not working or damaged?

All chargers are monitored in real time. If a malfunction occurs, our support team is automatically notified and will dispatch technicians promptly. always Contact our support directly at +31884049800

I cannot unplug the charging cable

I cannot unplug the charging cable

The app states that charging has started, but nothing is happening!

The charging session does not start

Is there a service-level agreement (SLA) for uptime?

How often are the chargers maintained?

Do you provide 24/7 support?

What happens if a charger is not working or damaged?

Do you want more information about our charge possibilities?

Do you want more information about
our charge possibilities?