Frequently Asked Questions

After signing an agreement, we register your vehicles and provide access credentials. You can monitor usage and billing through our fleet dashboard.

Most locations offer direct access. For peak times or key logistics hubs, we offer booking options through our online portal.

We offer fixed subscriptions and pay-per-use tariffs. Custom pricing is available for larger fleets.

Yes, your business account can include multiple vehicles and drivers, each with their own usage tracking.

Our hubs are equipped with AC and DC fast chargers of up to [e.g. 400 kW], suitable for electric trucks and long-range vehicles.

Once registered, your drivers can charge via license plate recognition, RFID cards, or QR-code. Simply plug in and charging will start automatically.

If your electric truck is sufficiently charged for you to proceed on your onward journey and you are not on your break time anymore, it is good etiquette to move your truck and make the charging bay available for the next electric truck. Thank you for your cooperation in serving the charging needs of many!

Yes, smaller businesses can access our hubs depending on availability and local capacity.

We serve logistics companies, fleet operators, transporters, and other businesses operating electric commercial vehicles.

A semi-public charging hub is a location where multiple businesses can charge their electric trucks and vans. It’s not fully public—access is limited to registered users or partner companies.

We are strategically located along major transport corridors and industrial zones. Check our interactive map or contact us for custom solutions.

Yes, we develop private or shared on-site charging hubs, including grid connection, civil works, and operations.

Please confirm through the app or on the charger that the session stopped. If this is the case, try to unlock the connector through the charging screen of your truck. If you still encounter issues, contact our support team at +31884049800

Likely, the charging session has been authorized but has not started yet.  To start the session, please follow these steps:

Check whether the connector has been pressed sufficiently into the charging inlet of the truck. (to prevent communication issues between truck and charging station occur).

End the session and try again.

In case charging still fails after following these steps, there might be a problem with the charging stations. In this case, please contact our support at +31884049800

If you are trying to start a session and encountering problems, there might be a problem with the network connection.

Please check if your phone is connected to the internet and can receive data. In case of connectivity issues.

If you are using a bank card to authorize your charging session please check if you have sufficient funds in your account, and if needed use a different bank card to authorize your session. In case of further problems, kindly contact your bank for support.

If you are using an eMSP charge card either on site at the card reader of the charger or through the eMSP app, please contact your eMSP support for assistance regarding your eMobility contract.

If you still encounter problems with starting the session, please contact our support team at +31884049800

Yes, we guarantee high charger availability and offer SLA agreements for critical logistics locations.

We conduct regular preventive maintenance to minimize downtime and ensure safety. Service intervals depend on usage intensity and location.

Yes, our support is available 24/7 via phone and email. On-site maintenance is performed by certified technicians.

All chargers are monitored in real time. If a malfunction occurs, our support team is automatically notified and will dispatch technicians promptly. always
Contact our support directly at +31884049800

Please try again by navigating back to the home screen and re-selecting your connector to load your session information. On the session overview screen select ‘stop session’.

If you still encounter problems with stopping the session, please contact our support team at +31884049800

When using our payment terminal solution, we will not start a charging session, if we cannot make a reservation on your bank card. Check if there are sufficient funds available on your account or get in touch with your payment card issuing bank. You can also try to use a different bank card.

Please connect the charging cable to your truck first and then select the connector icon with the status ‘connected’ to initiate the payment process.

Yes, several of our locations feature battery storage and smart grid integration to reduce peak loads and increase reliability.

All our charging hubs run on 100% renewable energy, primarily from solar and wind sources. Some hubs include on-site battery storage.